Your item(s) must be in its original, unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. 

To determine if you are eligible for a return or exchange, follow the steps below:

1.Visit our self-serve return portal and enter your email address and order number.

  1. Find the item(s) you would like to return or exchange.
  2. Follow the prompts to select whether you would like to return or exchange your item(s). Note - you may be eligible for additional perks if you exchange items or receive credit onto a 7Collection E-Gift Card. 
  3. Once your return or exchange request is submitted, we will review your request and contact you with an update and next steps. 

*Items stated as Final Sale and E-Gift Cards are final sale and cannot be returned or exchanged.

If you need assistance, please email us at