Returns & Exchanges Guidance
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. Discounted sale items and gift cards are final and cannot be returned or exchanged.
To determine if you are eligible for a return, follow the steps below:
1. Email 7collection@7-11.com with your Order Number and specify which product you would like to return. We will get back to you as soon as possible with return instructions.
2. Once the return has been received by our warehouse, a refund will be issued.
If you're looking to exchange an item, follow the steps above and place a brand new order!
*Some items may not be eligible for returns or exchanges. Items stated as final sale are unable to be returned or exchanged.
