7EE 2025 FAQ

When do I need to place my pre-order?

The pre-order closes on 12/20/24. Place your order by this date to receive your items for 7EE.

When will my order ship?

Orders will ship in January, 2025.

Can I order non-7EE items?

Yes, you may order anything you'd like from 7Collection, however your full order will ship together in January, 2025. If you would like non-7EE items sooner, please place a separate order.

Can I get a discount?

7EE products are already discounted. Additional discounts may not be applied.

Can I change my shipping address?

Yes, email us at 7collection@7-11.com with your Order Number and shipping details.

Can I return my order?

No, all 7EE sales are final. You may exchange apparel items for a different size. You are responsible for paying return shipping.

How do I get help with my order?

Please email us at 7collection@7-11.com. Our customer service team is available Monday-Friday from 9am-5pm PST.

Why should I pre-order?

Pre-ordering your 7EE merch allows you to avoid the long lines at the event and get your gear ahead of the show.